We understand and respect the importance of protecting your personal information. We are committed to ensuring that your privacy is protected and comply with our legal and regulatory obligations in accordance with the Data Protection Act 1998.

We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Personal Information we collect

  • We may collect personal information about you from the information you give us when you use our services to obtain a Quotation and Removal. Name, address, e mail address, telephone numbers.
  • Bank details, payment details.
  • When we visit your home to carry out a site survey.
  • In e-mails letters and other documents.
  • When you speak to us on the telephone or in our office.

How we use your personal Information

  • General administration and communications, arranging a site survey
  • Prepare a quotation.
  • To carry out our contractual obligation to you.
  • To instruct a 3rd part i.e. insurers, sub-contractor, shipping agents to assist us in providing a service.
  • Export or importation documents.
  • Accounts, bank cards or other payment methods
  • To manage claims, complaints and disputes including correspondence with third parties appointed to assist in the resolution of a complaint or claim.
  • For preventing or detecting a crime or prevention of fraud.
  • For debt collecting

Information from a third party

  • Companies that introduce us to you.
  • Estate Agents.
  • Agents acting on your behalf.
  • Agents working on our behalf.
  • Local Authorities.
  • Comparison websites.
  • Market researches.

Who we share your personal information with

  • Agents, suppliers or sub-contractors.
  • Organisations who introduce you to us or whom we may introduce to you.
  • HMRC, regulators or other authorities.
  • Insurers and claim handlers.

How long do we retain personal data

We retain your personal information for no longer than is necessary for the maintenance of your account while we are providing an ongoing service.

We keep your personal information for 6 years as per HMRC taxes and regulations.

What is data breach?

A personal data breach is a breach of security leading to the destruction, loss, alteration, unauthorised disclosure of, or access to personal data.

Who does it have to be reported to?

In the event of a data breach, the point of contact from Trek Removals Ltd is Ian Grant, who will report the breach to the relevant supervisory authority within 72 hours of the organisation becoming aware of it. We will notify affected individual data subjects within 48 hours of becoming aware of the breach

We can be contacted on 0207 160 2059, by post 10 Marsh Way Rainham Essex, RM13 8UG, by email

Changes to our privacy Policy

We will periodically review the above Privacy Notice and its data protection procedures ensuring they continue to be appropriate to its activities, up to date and relevant with any applicable law changes and/or business activity changes.